Guide to Change and Cancellation

1. Fees for Changing Ticket Information by Airlines

Each airline has its own regulations regarding ticket information changes, including change fees and applicable conditions. Ticket change fees typically depend on the fare class, timing of the change, and terms attached when you purchase the ticket. For example, economy tickets often have higher change fees or may not be changeable compared to premium fare classes. Note that ticket change fees usually do not include other incidental costs such as fare differences if applicable.

2. Vietnam Airlines Ticket Transfer and Name Change Policy

Vietnam Airlines has strict policies regarding ticket transfers and name changes. Currently, the airline does not allow name changes on purchased tickets. This means if you cannot take your flight, you cannot transfer that ticket to someone else. However, Vietnam Airlines allows changes to certain ticket information such as flight date, time, and fare class for a specified fee, but this does not apply to name changes.

3. Vietjet Air Ticket Transfer and Name Change Policy

Vietjet Air has a slightly more flexible policy compared to Vietnam Airlines. This airline allows name changes on tickets, but only for certain fare classes and with applicable change fees. To change the name on a Vietjet Air ticket, you need to make the change at least 3 hours before departure. The name change fee depends on the fare class and timing of the change.

4. Pacific Airlines Ticket Transfer and Name Change Policy

Pacific Airlines (formerly Jetstar Pacific) does not allow name changes on tickets. Like Vietnam Airlines, you cannot transfer tickets to others. However, the airline allows changes to other information such as flight date and time for corresponding fees. This means if you cannot take your flight, you can only change the schedule but cannot transfer the ticket to someone else.

5. Bamboo Airways Ticket Transfer and Name Change Policy

Bamboo Airways allows passengers to change names on tickets, but this only applies to certain fare classes and must be done at least 3 hours before departure. The name change fee is calculated depending on the fare class and specific conditions of the purchased ticket. Additionally, Bamboo Airways also allows changes to other information such as flight date and time, but corresponding fees must be paid.

6. Vietravel Airlines Ticket Transfer and Name Change Policy

Vietravel Airlines also allows name changes on tickets but only in specific cases. For purchased tickets, you need to contact the airline or the agency where you bought the ticket for specific guidance on the process and name change fees. Similar to other airlines, name changes must be made several hours before departure and may require a fee.

7. Important Notes When Changing Names or Transferring Tickets

• Change Timing: Each airline has its own regulations regarding the minimum time before flight departure when you can change names or modify ticket information. You should check carefully before deciding to make changes to avoid losing your ticket.
• Change Fees: Fees for changing ticket information, especially name changes, can be quite high. Sometimes, this cost may be equivalent to or even higher than buying a new ticket, especially for economy fare classes.
• Fare Class: Some fare classes, especially promotional or economy fares, often have strict conditions regarding information changes. You should read the terms carefully before purchasing tickets to avoid future inconveniences.
• Contact Agency: If you purchased tickets through an agency, name changes or ticket information modifications must be made through that agency. Make sure your agency provides support and detailed guidance on this process.
• Fare Difference: If you change the flight date, time, or fare class, you may need to pay additional fare difference costs if the new ticket is more expensive than the original one.