Frequently Asked Questions

When flying, you need to bring identification documents such as National ID Card/Citizen ID Card or passport (for international flights). Children need birth certificates or passports. Additionally, you need to have your flight ticket or confirmed booking code.

For domestic flights, you should arrive at the airport 2 hours early. For international flights, the recommended time is 3 hours before departure.

Carry-on luggage must comply with size and weight regulations of each airline. Typically, weight should not exceed 7kg and dimensions should not exceed 56 x 36 x 23 cm.

You can bring food, but drinks can only be brought on board after passing through security and must be purchased in the post-security area.

You can bring cosmetics in carry-on luggage, but liquids such as moisturizers, perfumes... must be under 100ml and packed in a clear plastic bag.

Power banks are allowed in carry-on luggage, but must comply with capacity regulations (typically under 100Wh).

You can check in online at home through the airline's website or mobile app, or at self-service kiosks at the airport to save time.

You will need to place carry-on luggage, jackets, belts, and electronic devices on the conveyor belt for screening. You will walk through a metal detector.

Some airlines allow pets, but they must be placed in appropriate cages or carriers and comply with airline regulations.

You can bring necessary medication, but if it's liquid, the volume must be under 100ml. Additionally, you should bring a prescription or doctor's certificate.

If you miss your flight, contact the airline's service counter immediately for assistance. The airline will provide alternative solutions or refund tickets depending on the specific situation.

Electronic devices such as laptops, phones, tablets are allowed on planes, but must be turned off or in airplane mode during takeoff and landing.

If checked luggage is lost, contact the airline's customer service counter at the airport immediately to report and complete procedures to find your luggage.

You can bring dry food or snacks, but must comply with airline regulations and not disturb other passengers.

You can upgrade seats, but must pay additional fees and only if there are empty seats in higher classes. Contact the airline for details.

Phones must be turned off or in airplane mode throughout the flight, except some airlines allow Wi-Fi service on board.

You can choose seats when buying tickets or during check-in. However, some special seats may require additional fees.

In case of flight cancellation, the airline will arrange an alternative flight or refund your ticket. You need to contact the airline's service counter at the airport for details.

Airlines advise against bringing fragile items in checked luggage as they may be damaged during transport. If necessary, you should pack carefully and notify the airline.

Most airlines do not allow name changes on flight tickets unless you purchase special services. You should carefully check information before booking to avoid future troubles.